FAQ

Frequently Asked Questions (FAQ)

 1.⁠ ⁠What is Premium Giveaways?

Premium Giveaways is a UK-based platform that offers users the opportunity to take part in interactive experiences by submitting responses to knowledge-based questions.”

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 2.⁠ ⁠How Do I Enter the Giveaway?

To participate:

a. Visit our website and select the giveaway you’re interested in.

b. Answer the skill-based question correctly.

c. Choose the number of chances you wish to purchase and proceed to checkout.

d. Log in or create an account.

e. Accept the Terms & Conditions and complete your purchase.

You will receive an email confirming your entry shortly after.

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 3.⁠ ⁠Where is My Purchase Confirmation and Chance Numbers?

Confirmation emails are typically sent within 10–15 minutes of your purchase. During peak periods, it may take slightly longer. Your ticket numbers are generated instantly.

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 4.⁠ ⁠Where Can I View My Chance Numbers?

Log in to your account and go to My Tickets. There you’ll find all your entries for each giveaway you’ve participated in.

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 5.⁠ ⁠How Will I Know If I’ve Won?

Winners are contacted via email and/or phone within 7 days of the contest closing. If your contact details change, it is your responsibility to update your account before the draw. If we are unable to contact the winner within 14 days, an alternate winner may be selected.

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 6.⁠ ⁠How Is the Winner Selected?

After entries close, all valid entries are included in a randomised draw . The draw is broadcast live on TikTok or YouTube for full transparency.

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 7.⁠ ⁠How Do I Know Who Won?

All winners are listed on the Winners page of our website, and draws can be rewatched on the Live Draws page. You’ll also find winner announcements on our social media accounts.

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 8.⁠ ⁠Are the Prizes Real?

Yes, all prizes are genuine and either legally owned by us or contractually secured in advance. Prizes are transferred to winners at no additional cost.

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 9.⁠ ⁠Is There a Cash Alternative?

If a cash alternative is available, it will be clearly stated in the competition description. In some cases, we may offer a cash alternative upon request, particularly for technology prizes.

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10.⁠ ⁠Who Can Enter?

Giveaways are open to individuals aged 18 and over.

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11.⁠ ⁠How Long Are Giveaways Open?

Opening and closing dates are listed on each contest page. If not all chances are sold by the deadline, we may extend the closing date or modify the prize in accordance with our Terms & Conditions.

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12.⁠ ⁠What Happens If a Giveaway Doesn’t Sell Out?

If minimum chances sales aren’t reached, we may:

•extend the contest closing date;

•offer an alternative prize (e.g. a percentage of ticket sales);

•proceed with the draw regardless, based on the Terms & Conditions.

Updates are posted on the website and social media pages.

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13.⁠ ⁠Can I Enter for Free?

Yes, you can enter by post without making a payment. Full details are available in our Terms & Conditions under the “Free Postal Entry” section.

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14.⁠ ⁠Can I Get a Refund?

No, once your entry is submitted and payment processed, it is final. 

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15.⁠ ⁠How Do You Use My Personal Data?

We only use your data to process entries and contact winners. We do not sell or share your data with third parties except when required by law or for regulatory compliance (e.g. Advertising Standards Authority). For full details, see our Privacy Policy.

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16.⁠ ⁠Do I Have to Be in Promotional Content if I Win?

No, it’s not required. However, with your permission, we would love to share your win on our social media and website. In some cases, limited details may be shared with regulators to confirm fairness and compliance.

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17.⁠ ⁠How Are Cars Prepared Before a Giveaway?

All vehicles undergo full history checks and servicing according to manufacturer standards, either by main dealerships or trusted service partners, to ensure they meet roadworthy and legal standards before being awarded to winners.

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18.⁠ ⁠Can I Use a Discount Code or Coupon?

Yes, if you have a promo code, you can apply it at checkout before completing your payment.

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19. ⁠Why Does My Bank Show “Subscription” on the Transaction?

Although we do not offer any subscriptions or recurring payments, some banks may label repeated payments this way. Rest assured, no recurring billing is ever set up.